Terms and Conditions

 

  • Assessments

    • Assessments are required prior to getting started with a membership. A card on file is required to reserve your appointment slot.

    • There is a 24-hour cancellation policy or the assessment rate will be charged via the card on file.

    • Please arrive on time for your assessment. Assessments can last up to 50 minutes from the start time of your appointment.

  • P4L™ Personal Training Package purchase

    • No initiation fees.

    • No refunds.

    • All memberships run auto-monthly.

    • Sessions expire one month from the date of your membership start/renewal date date and do not rollover.

  • 30 day Notice Cancellation Policy

    • All memberships process auto-monthly and require a 30 day notice via email to be terminated. For example, you must send an e-mail notice to your respective location/location manager by November 31st so that your subscription does not go through on January 1st.

  • Vacations/Time off

    • Please e-mail the location manager 14 days in advance of your auto-renewal date regarding skipping an auto-monthly payment due to travel, etc. . We are happy to skip a month of payment but we cannot process refunds once they have been process.

    • You are welcome to downgrade your membership temporarily if you would still like to have access to our services.

    • For memberships with personal training access, if you travel for more than 1 month, your regular weekly time slot may be replaced.

  • 24 Hour Late Cancel/No Show Policy

    • All reserved sessions have a 24 hour window for canceling session(s).

    • For open gym, small group, semi private class late cancels/no shows, there is a $35 reservation fee which will be charged via the card on your account as space is limited.

    • For late cancellations/no shows/reschedules for personal training and/or bodywork sessions, the session will be counted as used.


WANT TO BRING A GUEST to one of our small group classes?

  • For P4L™ private training members, please e-mail your location manager a minimum of 48 hours prior to the chosen class date to reserve a spot for a guest in one one our small group classes. Reach out to the location manager, CC your guest 48 hours prior to the chosen class, and specify which class you two will take together. Each guest can visit up to 2 times, you must attend class with them. We will process the reservation on our end. The class is complimentary* upon arrival!

    • Your guest must:

      • Create a profile on the Mindbody website.

        1. Click on the login button in the top right-hand corner of the screen.

        2. In the search bar on the new page type "Perform for Life™" and select the option that appears on the screen.

        3. This will then take you to the sign in page to create a profile.

      • Fill out payment information.

        1. *This payment info will only be used in the event of a late cancel or no show, which comes with a $35 reservation fee. Otherwise, the class is FREE for the guest!

        2. Late cancel: Cancellation within 24 hours of the start of class.

      • Sign the online waiver.

*A yearly price increase of ~7% will occur every Spring to all memberships in order to cover raised rent and operating costs.